Instinctor features: Smart Chat
Every feature below exists in the product. Items marked (Pro) need Pro to run or to publish: in the editor everyone can use them.
Smart Chat: overview
A live chat on every page that answers by itself, hands over to a person, and follows the conversation onto the owner's phone.
Smart Chat: answering
- Automatic replies written from the business's own information (products, services, prices, hours) (Pro)
- Tone of voice setting (Pro)
- Store knowledge on or off (Pro)
- Hand-off to a person with a custom message and a timeout
- Live stock checks inside the conversation (Pro)
- Takes orders inside the chat (Pro)
- Books appointments inside the chat: shows real free slots, books, and cancels (Pro)
- Owner replies from the phone by text message, relayed into the chat (Pro)
Smart Chat: reaching the owner
- SMS notifications to the owner's number (Pro)
- WhatsApp notifications (used automatically for Europe) (Pro)
- Email notifications, every message or digest
- Cart contents included in notifications (SMS, WhatsApp, email), on or off per channel
- Visitors can continue the conversation by text message (Pro)
Smart Chat: visitor side
- Greeting with its own text and colour
- Online status with custom text
- Quick actions (preset questions), reorderable
- File attachments
- Screenshots: the visitor selects an area of the page and sends it
- Typing indicator
- Collects name, email and phone, each optional
- Sound notifications
- Chat on or off per page
Smart Chat: inbox
- All conversations with unread counts, live updates
- Claim a conversation
- Close one or all; automatic close after a set time
- Delete one or all
- Visitor history across visits
- Private notes on each visitor
- Team agents: add, edit, remove
Smart Chat: usage and billing
- Usage, balance, transactions
- Add funds, card on file, auto-refill