Terms of service.

Instinctor is the web production platform, a 3D visual builder, ecommerce, AI live chat, SEO workspace, designer marketplace, Stripe Connect billing, and one-click deploy. We sell access to the platform, license keys for self-installs, and we run a marketplace where independent designers publish gigs and clients hire them. We are not your designer and not your agency. We are the rails underneath.

You must be 18 or older to create an account. One account per person; do not share credentials. You are responsible for activity under your account, for keeping your password safe, and for telling us at helpdesk@instinctor.com if you suspect unauthorized access. We may verify your identity for billing or compliance reasons.

If you hire a designer through the marketplace, the price you see at checkout is all-in, the platform fee for the gig months plus the designer’s fee. One number, billed by Stripe. If you bought a Pro license for self-install, it is $29.90/month or $249/year, billed by Stripe. Lifetime licenses are sold separately.

The $29.90 monthly platform fee is non-refundable once the period starts; cancel before the next renewal to avoid the next charge. Gig fees are non-refundable mid-commitment (see Cancellation). Lifetime licenses are refundable within 30 days of purchase, no questions asked. If we terminate your account without cause, we refund unused subscription time pro rata.

Gig commitments (1, 3, or 6 months) cannot be cancelled mid-term, the designer has already invested the design work upfront. If your card fails, the site stops working; you do not owe us the balance and we do not pursue you. Pro subscriptions cancel at the end of the current period. Lifetime licenses are non-refundable after 30 days.

You can close your account at any time from billing settings. We may suspend or close accounts that violate these terms, we will email first whenever possible. On termination you have 30 days to export your data; after that we may delete it. Termination does not refund pre-paid commitments unless we terminated without cause.

The designer you hire is independent. They set their prices, deliver the work, and own the relationship with you. Instinctor handles billing, deploy, and infrastructure but does not direct the designer’s work or guarantee any specific outcome.

If you operate as a designer on the marketplace: complete Stripe Connect onboarding before accepting payment, use the platform’s billing rails for any work you sell here, and do not invoice clients off-platform for marketplace gigs. Be professional, deliver to spec, meet your committed timeline. Do not upload work, copy, images, fonts, or code that you do not have the right to use. The designer credit footer (“Site built by [you] on Instinctor”) is required on every site delivered through the marketplace; you may not remove or hide it without our written permission.

All payments are processed by Stripe. Designers must accept Stripe Connect’s terms before receiving payouts. Payouts run on Stripe’s schedule (typically two business days after the charge clears). Chargebacks, refunds, and disputes reduce the affected designer’s payout. If Stripe holds funds for fraud or compliance review, we cannot release them sooner than Stripe does.

If you sell products or services through your Instinctor site you are the merchant of record. You are responsible for the accuracy of your listings, fulfillment, returns, customer support, sales tax, and regulatory compliance. You must comply with Stripe’s prohibited and restricted businesses list. We do not store credit card data; Stripe handles all card processing.

Your content, brand, copy, and credentials are yours from day one. We never use your content or brand outside the services we provide to you. You can export your site or move it to other hosting at any time.

You grant Instinctor a non-exclusive, royalty-free, worldwide license to host, store, copy, transmit, render, and back up the content you upload (text, images, video, code, products) for the sole purpose of providing the service to you. The license ends when you delete the content or close your account. We do not use your content for marketing, training data, or any purpose outside running the service.

If you cancel, you take your data with you, pages, products, images, copy, orders, exported within 30 days. The live install runs on the platform; when your subscription ends, the install stops. We do not poach designers’ clients, ever.

If you provide a phone number to us or to a site running on Instinctor, we use it only to deliver messages you opted in to receive. We do not sell, rent, share, or trade your phone number, contact information, or message content with third parties or affiliates for marketing or any other purpose. Consent is not transferred between brands or sites, opting in to one does not opt you in to another. Message frequency varies by service. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Carriers (Verizon, AT&T, T-Mobile, etc.) are not liable for delayed or undelivered messages.

Instagent and other AI tools generate responses using third-party language models. Output may be inaccurate, out of date, or unsuitable for your situation; do not rely on AI output for legal, medical, financial, or other professional advice. Do not enter passwords, payment details, or sensitive personal data into AI chat. We do not use your private chat conversations to train external AI models. We may use anonymized, aggregated metrics to improve the service.

Our Privacy Policy at instinctor.com/privacy describes what we collect, why, how long we keep it, who we share it with, and how to exercise your rights. If you are in the EU/UK or California you have specific rights to access, correct, delete, or export your personal data, email helpdesk@instinctor.com. The Privacy Policy is part of these terms by reference; if there is a conflict, the Privacy Policy controls on privacy matters.

We respect copyright. If you believe content on Instinctor infringes your copyright, send a notice to our designated agent at helpdesk@instinctor.com (subject “DMCA notice”) including (a) your contact info, (b) a description and location of the work, (c) a statement under penalty of perjury that you are the rights holder or authorized to act for them, and (d) your physical or electronic signature. Repeat infringers will have their accounts terminated. Counter-notices follow the procedure in 17 U.S.C. § 512(g).

No illegal content, no spam, no malware, no scraping at scale. We may suspend sites that violate these rules; we will email you first whenever possible.

Features marked beta, experimental, or preview are still under development. They may change, break, or be removed without notice. They are provided as-is with no SLA, no uptime commitment, and no warranty.

Instinctor integrates with services we do not own. Stripe (payments), hosting partners (deploy targets), Twilio or equivalent (SMS), OpenAI or equivalent (AI), screenshot capture services, and others. We are not responsible for outages, data breaches, terms changes, or pricing changes at these third parties. Where a third party’s terms apply (e.g., Stripe Connect, hosting partners), you must accept them separately.

You will indemnify Instinctor against claims, damages, and costs (including reasonable legal fees) arising from your content, your products, your customers, your conduct, or your violation of these terms. We will tell you promptly about any claim and let you choose counsel for any defense you fund.

We do our best work every time but cannot guarantee any specific business outcome. Uptime target is 99.9%. If we miss it badly we will credit you pro rata.

Our maximum liability for any claim is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential damages.

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-laws rules. Any dispute that cannot be resolved by good-faith email exchange must be brought in the state or federal courts located in Philadelphia County, Pennsylvania. You and Instinctor each waive the right to a jury trial. Class actions are waived.

We will email you at least 30 days before any material change. If you do not like the new terms you can cancel before they take effect.

Questions about these terms: helpdesk@instinctor.com. We respond within one business day.