YOUR PHONE ANSWERED
ON EVERY CALL
It picks up on the first ring, at two in the afternoon and at two in the morning. It knows your hours, your services and your prices, because you tell it those once when you set it up. It says it is an automated assistant in its first sentence, every time.
A caller who wants an appointment gets one. It reads your live calendar, offers only the times that are actually free, and writes the booking in while the caller is still on the phone. A caller who wants to pay gets a payment link by text before they hang up. A caller with something urgent gets put through to you.
Every call ends with a text to you: who rang, what they wanted and what the assistant did about it. The website chat is the same assistant working from the same information, so a visitor who types gets the answers a caller would hear.
WHAT YOU SET UP
Setting it up is a conversation rather than a form. You tell it your opening hours, the services you offer and what each one costs, the questions people ask you most often, and the kind of call that should come through to you instead of being handled. It asks for the gaps rather than handing you a blank page to fill in.
You also give it two numbers: the phone it should text your leads to, and the monthly ceiling on minutes. The rest it takes from what you have already written down, your website included if you have one.
You can hear it before any customer does. It rings you back and you talk to it exactly as a caller would, which is the only honest way to judge whether it speaks about your business the way you would.
WHAT IT COSTS
14 days free, with 30 minutes of answered calls to spend however you like. You add a card at signup, so there is nothing to do when the trial ends and nothing to chase if you stay.
After the trial it is $49.90 a month, and 150 minutes of answered calls are included. Minutes past that are 29 cents each, and you set the monthly ceiling yourself: above your ceiling the assistant takes a message and texts you, instead of running up a bill you did not agree to. The website chat, the booking and the texting are in that price.
WHY THE PHONE
Most of the people who want to buy something from a small business still ring it. They ring from the driveway, between two other jobs, or at nine in the evening when they have finally sat down. If nobody answers they ring the next name on the list, and most of them do not leave a voicemail first.
That is the call this answers. It is also the call you cannot take yourself, because you were under a sink, in a chair with a client, or asleep.
OTHER OPTIONS
Voicemail is the usual answer, and most people hang up rather than leave one. An answering service puts a person on the line, which is better, and it charges by the call. That person does not have your calendar, your prices or your list of jobs you turn down, so what you get is still a message to deal with later.
The common software answer is a missed call followed by an automatic text. It keeps the lead warm, and it leaves the booking, the quote and the follow-up exactly where they were, which is with you.
This finishes the job on the call instead. The question gets answered, the time goes in the calendar, the payment link goes out by text, and the lead is written down and sent to you before you have read anything. The difference shows up as a fuller calendar rather than a longer list of people to ring back.
WHO IT IS FOR
A clinic, a salon, a plumber, a print shop, a law office, a studio. If your phone rings and somebody has to answer it, this answers it.
You tell it what you do, how you charge and what you will not take on, and it speaks about your business in your words. It needs no new website and no new phone: it works alongside what you already have.
TRY IT ON A CALL
The trial is 14 days, and the website chat that comes with it has a page of its own.
